Terms of service

TERMS AND CONDITIONS - joyflow

Welcome to joyflow!

These terms and conditions (“Terms”) govern your (the “Customer”, “you”, or “your”) access to and use of joyflow ( “we,” “us,” “our”) online platform (collectively, the “Platform”). If you have any questions, concerns, or comments on these Terms, you can contact us at sarah@joyflownyc.com

GENERALLY

By accessing, viewing, and/or using the Platform, you indicate that you have read, understand, agree to, and intend to be legally bound by these Terms.

joyflow may change these Terms from time to time. Please review these Terms periodically. Your continued access to, viewing, and use of the Platform, and/or our Products and Services means you accept any and all updates, changes, and modifications.

By accessing and viewing the Platform, you represent that you are 18 years of age or older, and that you are of legal age to form a binding contract. If you are not at least 18 years old and able to form a binding contract, you represent and warrant that you have received your parent’s and/or legal guardian’s permission to view, access, and use the Platform, and that your parent and/or legal guardian agrees to these Terms on your behalf.

If you (1) don’t agree to these Terms, (2) are under 18 years of age, and/or (3) don’t have your parent’s and/or guardian’s permission where required, you are not granted permission to access, view, or use the Content or Platform and must exit immediately.

ABOUT US & OUR PLATFORM

A. joyflow

joyflow is a mindful movement method to connect with your body and feel free. We host classes, workshops, retreats and events, and sell various wellness products and services. Our Platform and our Products (memberships / subscriptions) are only for your personal and non-commercial use and enjoyment. In the event that we offer any Product(s) for wholesale and/or resale, use of the Products for commercial purposes will be limited to the uses and parameters permitted by the terms of our wholesale terms, which will be listed on the Platform or provided separately to our wholesalers.

B. Signing Up

In order to purchase our Products or sign up for a subscription/membership, we ask you for various information and/or require you to sign up for an account (“Account”).

The Platform will prompt you to provide various information to create your Account, including (1) phone number, (2) a password, (3) your email address, (4) instagram account, (5) various other related information. You agree that to create an Account, you must supply all required information that the Platform prompts you to input.

USE OF OUR PLATFORM

By viewing and/or accessing the Platform, joyflow grants you a limited license only for viewing the content of our Platform and purchasing our Products.

OUR PRODUCTS

A. Our Product Offerings

On the app, we offer 2 tiers of subscription based membership options. With these options comes different benefits and some options include product gifting.

  1. Product availability is subject to demand; such as welcome gifts etc.

  2. We may alter and/or discontinue various Products in our discretion;

  3. There may be a waiting time for certain Products based upon availability and demand;

  4. We may offer various free gifts and/or Products at our discretion from time to time.

  5. View full list of benefits here. 

B. Product Shipping

  1. Shipping in the domestic United States is included in the membership fee for any gift items. 

  2. Shipping to all international addresses, the customer is responsible for all shipping and duties.

OUR MEMBERSHIPS & COSTS

All of our Membership / Products’ pricing is listed on the Platform along with each Product. Our Products are currently offered to you in two (2) ways, as listed below.

A. Membership Options 

  1. joyflow FREE

  2. joyflower $5/month

B. Subscription Service

There is a 3 month minimum commitment for subscription to any of the tiers that require payment (Academy, Member). Payment is taken monthly through our Website via Stripe. 

After the 3 month minimum period, if you choose to cancel we will refund you proportionality for the remaining days in the month. If you change your membership type, we will cancel your existing membership, refund proportionately and charge for the new membership. 

C. Benefits 

  1. Paid Memberships come with online and in person benefits and a welcome package featuring physical goods / Products.

  2. Free membership grants you access to our online community and free in person events. 

OUR INTELLECTUAL PROPERTY

You agree that joyflow and its affiliates, partners, suppliers, parent company, and subsidiaries (“Suppliers”) own all right, title, and interest in and to all (1) the Platform itself, (2) all of our own trademarks, logos, service marks, trade dress rights, or other source-identifying symbols or devices (whether registered or unregistered), such as the “joyflow” and “joydust” trademark(s); (3) our own copyrightable material (whether registered or unregistered) that makes up the Platform (such as our proprietary software, coding, and Content); and (4) all design or utility patents in the Platform (whether registered or unregistered) (collectively, “joyflow IP”).

Other than as described above, you agree to not copy, distribute, display, sublicense, sell, rent, translate, publish, broadcast, transmit, perform, upload, modify, alter, edit, create derivative works from, and/or exploit the joyflow IP and/or any part of the Platform (no matter the medium, anywhere in the world, for any reason – including for any commercial purpose).

You also agree not to interfere with, reverse engineer, exploit, and/or infringe on the Platform in any way.

CUSTOMER CONDUCT ON PLATFORM

A. Customer Restrictions

When using and accessing the Platform (or viewing, creating, and posting Content), you agree that you will not do any of the following:

  1. Restrict or inhibit any other Customer in any way from viewing, accessing, using and/or enjoying the Platform and/or our Products;

  2. Engage in any explicit or implicit sexual language, behaviors, or suggestions.

  3. Post or transmit any advertisements, solicitations, chain letters, pyramid schemes, investment opportunities, investment schemes, or other unsolicited commercial communication, or engage in spamming or flooding through our Platform;

  4. Transmit any information, software, and/or material, which contains a virus, trojan horse, worm and/or other harmful component;

  5. Use or attempt to use any engine, software, tool, agent, or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate, mine, scrape, and/or search the Platform and/or the Content;

  6. Copy, distribute, display, sublicense, sell, rent, translate, publish, broadcast, transmit, perform, upload, modify, alter, edit, counterfeit, create derivative works from, and/or exploit the Content and/or joyflow IP;

  7. Attempt to decipher, decompile, disassemble, or reverse-engineer any of the software comprising or in any way making up the Platform and/or the Products;

  8. Express or imply that any statements you make are endorsed by joyflow, without joyflow prior written consent;

  9. Impersonate any person or entity, whether actual or fictitious, including, but not limited to, any other Customer, or employee or representative of joyflow when using our Platform or ordering any Products.

B. Platform Monitoring

You recognize and agree that joyflow has no obligation or duty to monitor the Platform. However, you agree that joyflow and its Suppliers have the right to monitor the Platform electronically, from time to time, and to disclose any information as necessary or appropriate to: (1) satisfy any law, regulation or other governmental request; (2) operate the Platform and the Products properly; and/or (3) protect itself, its Suppliers and/or its Customers.

CUSTOMER REGISTRATION AND INFORMATION

A. Accurate Information

To create and post your own Content, we will ask you to sign up to the Platform. To sign up, we may ask you to provide certain personal information, such as your name,, and various other information. You agree to: (1) provide true, accurate, current and complete information about yourself as prompted by any registration form(s), input page(s), and registration form(s) on the Platform; and (2) to maintain and update all such information to keep it true, accurate, current, and complete.

If any information provided by you is untrue, inaccurate, not current, and/or incomplete, we have the right to prevent your access to the Platform.

B. Verification

You agree we may verify your identity at any time during or after your use of the Platform. You hereby authorize us to make any inquiries we consider necessary to validate your identity. This may include asking you for further information, and/or requiring you to take steps to confirm ownership of your email address, mailing address, telephone number, and/or verifying information you provide against third party databases or other sources.

If: (1) you do not provide any required information to login, as prompted, and/or (2) joyflow can’t verify your identity for login purposes, then you agree that joyflow may refuse to allow access to the Content and the Platform.

C. Login and Password

joyflow requires you to create a login and password to sign up to our Platform and purchase our Products (specifically as related to ordering a Subscription). You agree that you are solely responsible for maintaining the confidentiality of your personal login and access information.

D. Use with Your Mobile Device

Access to our Platform and purchase of our Products may be available through a compatible mobile device, Internet, and/or network access, and may require software and/or other equipment. You agree that you are solely responsible for these requirements, including any applicable changes, updates and fees as well as the terms of your agreement with your mobile device and telecommunications provider.

joyflow MAKES NO WARRANTIES OR REPRESENTATIONS OF ANY KIND, EXPRESS, STATUTORY OR IMPLIED AS TO: (1) THE AVAILABILITY OF TELECOMMUNICATION SERVICES FROM YOUR PROVIDER AND ACCESS TO THE PLATFORMS AND/OR OUR SERVICES AT ANY TIME, OR FROM ANY LOCATION; (2) ANY LOSS, DAMAGE, OR OTHER SECURITY INTRUSION OF TELECOMMUNICATION SERVICES; (3) ANY DISCLOSURE OF INFORMATION TO THIRD PARTIES OR FAILURE TO TRANSMIT ANY DATA, COMMUNICATIONS OR SETTINGS CONNECTED WITH THE PLATFORMS AND/OR OUR SERVICES. JOYFLOW WILL NOT BE LIABLE TO YOU IN ANY WAY FOR ANY SUCH DELAYS, INTERRUPTIONS, AND/OR INACCURACIES.

ELECTRONIC COMMUNICATIONS

A. Emails

We may: (1) provide you with a way to contact us through the Platform, and/or (2) request that you give us your email address before, during, or after any registration process, so that we may communicate electronically.

You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on the Platform. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communication be in writing.

All electronic communications will be received or otherwise recorded by joyflow, and are subject to archival, monitoring or review by and/or disclosure to, someone other than the recipient. All such electronic communications may involve the electronic transmission you provided to us of information that you may consider to be personal information. You agree and consent to such transmission of such information. You agree not to use e-mail to transmit any confidential personal information other than as requested by joyflow and its Suppliers.

B. Subscriber Emails

You agree that by providing us your email address on the Platform that we may send you subscriber emails with information about joyflow, our Products, and/or various promotions. You may unsubscribe to our subscriber email list at any time by following the “Unsubscribe” link at the bottom of any subscriber email(s) sent to you.

C. Recording

In connection with your use of the Platform and Products accessible through Platform, you acknowledge and consent to the taping or any form of recording of any communication (electronic or otherwise) between you and joyflow, its Suppliers, and/or their representatives or agents. You acknowledge and consent to the recording, retention and use by joyflow and its Suppliers of any and all information and data contained in (1) any communication with joyflow and its Suppliers, and (2) any information input posted on or through the Platform and Products.

THIRD PARTY PRODUCTS

We may offer you other services, products, offers, and/or promotions provided through third parties, and not by joyflow (“Third Party Products”) from time to time. If you decide to use Third Party Products, you are responsible for reviewing and understanding the terms and conditions governing Third Party Products. You agree that the third party, and not joyflow or its Suppliers, is responsible for the performance of the Third Party Products. This may contain or reference links to third parties’ websites and platforms. Some of those links are provided as a convenience only. The inclusion of any link is not and does not necessarily imply an affiliation, sponsorship, endorsement, approval, investigation, verification, or monitoring by joyflow of any information contained in any third party’s website or platform. In no event will joyflow be responsible for the information contained in such third party website or platform or for your use of or inability to use such website or platform. Access to any other website or platform is at your own risk, and you should be aware that linked websites or platforms may contain terms and privacy policies that are different from those of joyflow. joyflow and its Suppliers are not responsible for such provisions and expressly disclaim any and all liability for the same.

PRIVACY & DATE

Your privacy is important to us. JOYFLOW will handle your personal information in accordance with our Privacy Policy, available on our website.By using our services, you consent to the collection, storage, and processing of your data as described in our Privacy Policy.

TERMINATION OF MEMBERSHIP

joyflow reserves the right to terminate or suspend a member's account at its discretion, especially in cases of violating these terms or engaging in misconduct within the community.

LIMITATION OF LIABILITY

joyflow shall not be held liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our services.

GOVERNING LAW

These terms and conditions shall be governed by and construed in accordance with the laws of New York State.

By subscribing to joyflow's membership at any level, you acknowledge that you have read, understood, and agreed to these terms and conditions. If you do not agree with any part of these terms, please refrain from using our services.

For any questions or concerns regarding these terms, please contact us at sarah@joyflownyc.com

joyflow reserves the right to update or modify these terms and conditions at any time. Members will be notified of significant changes via email or through online hub.

LAST UPDATED: August 6, 2024